eCommerce - Independent
    Online Shopfront
    Supply Chain Mgmt
    Sample Trak
    B2C Order Trak
    B2B Ordering & Tracking System
    eSourcing
    CRM
 
                     
     
eCommerce has become a necessity than an accessory to new age businesses. It allows customers to shop online 24 X 7, sitting in their homes and offices located anywhere in the world. eCommerce has literally flattened the world, by breaking the barriers of time and physical boundaries.
 
The Benefits of eCommerce
 
You can get paid in advance by credit card or net banking. No need to chase customers for money
Administrative staff requirement will be reduced, because customers can check their order and
  shipment details on the net. Most customer interactions are automatically handled by the system
without human interference.
Physical store front costs are zero. Having a webshop is akin to opening a store in every town,
  city and country
Customers can shop when they have time - could be late evenings or even at mid night
   
eCommerce - Linked to ERP Architecture
 
 

The Customer
A UK manufacturer of heat transfers for licensed players' names, numbers and badges with global 'Distribution' to brands, clubs, leagues and nations for application to professional team sport wear.

The Challenge
The company deals with 1500 customers located all over the world and handle about 15,000 orders a year. They have about 7000 SKUs and a very complicated pricing & discount structure that is based on customer relationship, product group, customer type, etc. Also, many of their products are sold as sets, even though they are made up of individual SKUs. When sold as sets, the set has a different pricing structure.

SKU specs & price matrix, customer profile, exchange rates, etc. are to be pulled from the ERP continuously and pushed to the webshop. Based on ERP data like credit limit and outstanding account balance, the webshop should allow or disallow customers to enter the webshop and transact business.

The customer had earlier developed a webshop with some other vendor. Due to poor system design and unfriendly interface, that webshop unsuccessful and could never be implemented.

The Solution
eBiz Global Corp did a thorough system study at UK with the help of their IT, accounts and administrative team. Then eBiz architectured the key components to ensure compatibility with ERP and tested it at site, before embarking on a full blown system design.

eBiz created a webshop with multi currency capabilities (to suit their European and US customers) and linked it to an international payment gateway that accepts several credit/debit cards and net banking. The shopping interface is designed to simulate the shopping experience in a department store. You pick products from shelves on top and drop them into the cart below. You see the product shelves and the cart simultaneously. eBiz’s webshop interface is exactly the same - pick products from top of screen to cart below in the same screen. This simple and intelligently designed convenience saves a lot of time, when compared to 99.9% of the webshops where one has to shuttle back & forth between the cart and view products screen.

In addition, the webshop allows customers to view their related confirmed sales order, delivery notes, invoices and shipments (all pulled from ERP automatically). All documents related to the webshop order are shown in one elegant screen. This feature allows customers to view their complete order cycle, and removes the necessity for them to call the company and check their order or shipment status.

 
 
 
 
 
 
 
 
 
 
* For confidentiality reasons, names and other sensitive info have been masked in screenshots
 
 
 
 
 
 
 
eBiz Global Corp