Screenshots
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Business Solutions 
Manufacturing B2b + B2c for Manufacturers
Cutting the cost of manufacturing is an absolute necessity for survival today. Labour being one of major cost contributors, manufacturing in a country with cheap labour costs has become the norm. The challenge is to continue to make products with the same quality and level of service as can be provided by a local manufacturer.
eBiz Global Corp’s solution allows a company to manage both B2B and B2C transactions in a single software platform. The workload of servicing the customer is shared by the outsourced manufacturing company and the sales/mktg office.
The Benefits
Customers can place order on web and track them until they receive goods at their door
Enormous cost savings by way of staff and communication costs
Better customer satisfaction because of transparency of information across the board
All B2B transactions streamlined through the software – making it easy to instantly search/track orders, invoices, shipments, etc.
Case Study
The Customer
One of the largest manufacturers of trimmings and home furnishing accessories in the UK. They manufacture over 2000 SKUs and several variants for each SKU. Most manufacturing was done outside the UK in countries like India, Mexico and China.
The Challenge
Each customer order would have anywhere from 10 to 50 line items, and they were all coming in through faxes, emails, letters or phone calls. The order taking/processing department in the UK could not handle the volume of orders or the enormous number of followup emails that were flying between the customer and company – asking about order status, missing items, damaged goods, etc.
The Solution
A single solution that handles both B2C and B2B was designed and delivered by eBiz Global Corp. See the flow diagram above to understand more. This solution instantly reduced the workload at UK office and made the business very manageable and sustainable.